Which means... someone will find a bug. Someone will ask for a feature. Something will need updating. Your business will change.
And at some point, somebody will say: "Could we just add this one tiny thing?" 😂
App Care gives you an ongoing technical team to maintain, improve and continue developing your software after launch.
Before launch, you're making educated guesses. After launch, you start getting answers.
People click things you didn't expect. Ignore things you thought they'd love. Ask for things you never considered. Find the one button nobody on your team thought to click. 😂
And the questions change. From "What should we build?" to "What should we build next?"
That's what App Care is for.
And hopefully... your product gets better. App Care gives you ongoing access to the Ercomai team so your software can change with everything around it.
Something isn't behaving the way it should? We investigate and fix issues within the agreed App Care scope.
Sometimes the difference between annoying and delightful is surprisingly small. Change a workflow. Improve a screen. Remove friction.
Your users have spoken. Or your business has changed. We can continue adding agreed functionality as your product evolves.
Need your product to start talking to another system? We can build and maintain agreed integrations where technically supported.
As your software grows, some areas may need optimisation. We can investigate and improve performance issues within the agreed scope.
Software dependencies and connected services don't stand still. Neither should your application.
When something happens, you have people who actually understand software to talk to. No frantic "does anybody know a developer?"
Sometimes you don't need maintenance — you need a team that keeps building, without treating every improvement like a new agency search.
Maintenance matters. But your product shouldn't spend the next three years preserved exactly as it looked on launch day.
Because sometimes the most valuable thing we can do isn't fix what broke. It's build what comes next.
App Care gives you ongoing development capacity within an agreed plan. It does not mean:
Before App Care begins, we agree on how the engagement works, what type of work is covered and how larger requests are handled. That keeps the service useful for you — and sane for everyone building it.
Your first users are coming in and you know V1 isn't the final version.
You have software people use and a backlog that refuses to stop reproducing.
You need reliable technical capacity without immediately hiring a full engineering department.
Your internal team has more work than time.
It isn't necessarily a SaaS product — it may be an internal system your organisation depends on.
This one needs no explanation.
If Ercomai built your software, moving into App Care is straightforward. If somebody else built it, that's okay too.
But before we agree to maintain software we haven't worked on before, we need to understand what we're taking responsibility for.
You need a way to keep moving.
Choose the level of ongoing development and support your product actually needs. The right plan depends on:
Great. Now you have something much more useful than opinions.
You can see what people actually do. Then App Care gives you a way to turn what you learn into what you build next.
Need the MVP first? Explore MVP Builds →Hundreds of real users, running daily — continuously evolving as the community's needs change.
View Project ↗From classroom signals to school-wide academic intelligence.
Case study coming soonA school portal staff picked up and started using immediately.
Case study coming soonApp Care is Ercomai's ongoing development and maintenance service for live software. Depending on your plan and agreed scope, that can include bug fixes, improvements, new features, integrations, maintenance and continued product development.
No. But we need to understand an inherited application before agreeing to take ongoing responsibility for it. In some cases, we'll recommend an App Rescue review first.
No. App Care provides ongoing capacity within an agreed plan and scope. Larger projects or work outside that scope may be quoted separately.
That depends on the App Care plan, complexity and current agreed priorities.
Yes. Ongoing product development is one of the reasons App Care exists.
Yes, within the agreed scope.
We'll define how urgent issues are handled within each App Care plan before the engagement begins.
Yes. App Care isn't limited to customer-facing products. If your organisation depends on custom internal software, we can potentially maintain and continue developing that too.
Potentially, yes. App Care can supplement an internal team where roles, responsibilities and technical ownership are clearly defined.
You do.
We're finalising the commercial terms — get in touch and we'll walk you through the current agreement details.
Because your business isn't finished either. Keep fixing. Keep learning. Keep improving. Keep shipping. We'll build with you.
Get App Care →